At Exova (which means Exova Group plc and associated companies) we are committed to protecting your privacy when you use our online or other services ("Services"). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it.
From time to time, we may change this policy in response to changes in our systems and our continuing commitment to protecting your information.
What data do we collect and how do we use it?
Exova collects and processes information about you in order to:
(i) identify you each time you visit a Website or wish to request a Service;
(ii) process requests or applications submitted by you;
(iii) improve our Services and Websites;
(iv) customise your experience, for example, provide information that we think is relevant to you and which support any specific requests for information you may make through keyword searches;
(v) carry out research on the profile, interests and behaviour of all of our customers; and
(vi) send you information we think you may find useful, including information about new Exova services and products.
You may be asked for information about yourself, such as your name, email address, postal address and telephone number and about your business such as Company Name and business sector. In addition, when you order certain services from our Websites, we will need to know your credit/payment card number and expiration date.
You are under no obligation to provide this information, but if you don't then we may not be able to provide you with certain services and tailor our Services for you (for example, tell you about special offers or new services that are of interest to you).
Log files/IP addresses
When you visit our Websites, we may automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our Websites and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.
We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Websites. You cannot be identified from this information and it is only used to assist us in improving our Websites.
Please also read our Cookies Policy which explains what cookies we use.
With whom is the information shared?
Exova will not share, sell or rent your personal information to third parties unless with your prior agreement.
Exova may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Exova, its staff and its Websites, visitors to the Websites and customers of our Services.
Our Website contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Exova is not responsible for the privacy policies or the content of such sites.
Information about products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Exova may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please email us at email@example.com.
Exova places great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our Websites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
Where is the information stored?
Information which you submit via our Websites or Services is stored in our computer data centres located in Europe, Americas and Middle East. Our systems are compliant with the appropriate privacy and data protection laws.
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